Terms & Conditions of Service
Effective Date: 11 February 2026
These Terms and Conditions (“Terms”) govern the provision of services by Handyguy Tony Ltd (“the Company”, “we”, “us”) to you (“the Client”). By accepting a quotation or engaging our services, you agree to be bound by these Terms. Acceptance of a quotation may be communicated in writing (by email to [email protected] or messages to our Business WhatsApp number), via the Xero portal, or verbally via telephone to our recorded business telephone lines. All telephone calls to our business numbers are recorded for quality and training purposes. These Terms are governed by and shall be construed in accordance with the laws of England and Wales.
- Payment Terms
1.1. A deposit of 50% of the quoted amount is due upon acceptance of the quotation. This deposit secures the allocation of labour and any preparatory work required. In exceptional circumstances, the Company may agree to reduce the deposit amount if the Client requests this in writing and the Company agrees in writing to the reduction.
1.2. The remaining balance is due on the date stated on each invoice. The Company will aim to issue invoices within 7 working days of completion of the relevant portion of works (or final completion for single-invoice jobs), although in some cases this may take longer. The due date on each invoice will always be set at least 7 days after the date the invoice is sent to the Client. For larger jobs, the Company may issue multiple invoices covering different stages or portions of the works.
1.3. If the Client has any queries or disputes regarding an invoice, these must be raised with the Company in writing no later than 7 working days after the date the invoice was received. Failure to raise a query or dispute within this timeframe will be deemed acceptance of the invoice, and the full amount will remain due on the due date.
1.4. Payment should be made by bank transfer. Bank account details and the payment reference to be used will be provided on each invoice. In exceptional circumstances, cash payment may be accepted at the Company’s discretion.
1.5. Where the Client is a business (i.e. the services are provided for commercial or trade purposes), late payments will attract interest at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Interest shall accrue from the due date shown on the invoice until the date of full payment. In addition, the Company is entitled to claim a fixed sum compensation for debt recovery costs as set out in the Act: £40 for debts under £1,000; £70 for debts between £1,000 and £9,999.99; and £100 for debts of £10,000 or more.
1.6. Where the Client is a consumer (i.e. the services are for personal, domestic, or household purposes), late payment will attract interest at a rate of 8% per annum, applied from the due date shown on the invoice until the date of full payment. In addition, a late payment administrative fee of £25 may be charged to cover the reasonable costs incurred by the Company in pursuing overdue payments, including correspondence, time, and administrative expenses.
1.7. The Company reserves the right to suspend or withhold services where payment remains outstanding beyond the agreed terms. - Consumer Right to Cancel (Cooling-Off Period)
2.1. Where the Client is a consumer and this contract was concluded at a distance (e.g., by telephone, email, WhatsApp, or online) or off-premises (e.g., during a home visit), the Client has the legal right to cancel this contract within 14 calendar days beginning from the day after the contract was concluded (the “Cooling-Off Period”), without giving any reason and without penalty.
2.2. To exercise the right to cancel, the Client must inform the Company of their decision by a clear written statement sent to [email protected], by message to our Business WhatsApp number, or by post to 12 Abel House, Kennington Road, London, SE11 5DD. The client may also cancel by telephone to 020 7167 6677 (calls are recorded).
2.3. If the Client cancels within the Cooling-Off Period and work/preparation has not commenced, the Company will refund all payments made within 14 days of receiving the cancellation notice.
2.4. Express Request for Early Commencement: If the Client requests that the Company commence work or preparation (including purchasing materials, scheduling labour, conducting site visits, or other preparatory activities) before the expiry of the Cooling-Off Period, the Client must provide express consent acknowledging that:
(a) The client will lose the right to cancel without liability; and
(b) If the Client does cancel after commencement, the Client will be liable for the value of all services performed and costs incurred up to the point of cancellation, including materials purchased, labour provided, and reasonable administrative costs.
2.5. Such consent may be provided in writing (by email or WhatsApp message) or verbally via our recorded business telephone lines.
2.6. If the Client cancels after work/preparation has commenced pursuant to their express request under clause 2.4 above, the Company will refund any payments made minus the costs incurred as described above. The Company will provide an itemised statement of costs retained with supporting evidence (e.g. receipts, timesheets).
2.7. This right to cancel does not affect any other cancellation rights the Client may have under these Terms or applicable law. - VAT and Taxation
3.1. All prices quoted are exclusive of VAT unless otherwise stated. VAT will be charged at the applicable UK rate and will be clearly shown on each invoice.
3.2. Where the domestic reverse charge applies to any element of the works (as required under HMRC rules for construction and related services), this will be clearly indicated on both the quotation and each relevant invoice. The Client will be responsible for accounting for VAT on such items directly to HMRC.
3.3. The Client is responsible for all taxes applicable to the transaction under UK law. No tax exemptions will be recognised unless a valid tax exemption certificate is provided in advance of the works. - Scope of Works
4.1. The Company will carry out the works as described in the accepted quotation. Only items and services explicitly listed in the quotation are included in the quoted price.
4.2. Any additional work requested by the Client that falls outside the scope of the original quotation will be subject to additional charges. Such charges will be communicated to the Client in advance and must be agreed in writing (by email, messages to the Company’s Business WhatsApp number, or other written method) or via the Company’s recorded telephone lines before the additional work is carried out.
4.3. Where the Company is able to identify foreseeable additional costs at the time of quotation (such as parking charges in known paid parking areas), these may be included in the quoted price. Otherwise, the following costs are not included in the quoted price and will, where incurred, be added to the relevant invoice:
(a) Parking charges and congestion charges;
(b) Tunnel charges (e.g. Blackwall Tunnel);
(c) Skip hire and waste disposal costs;
(d) Any other costs arising from unforeseen circumstances not foreseeable at the time of quotation.
4.4. The Company will notify the Client of any such additional costs as soon as reasonably practicable and will seek written agreement before incurring them, unless the costs are urgent and cannot reasonably be delayed. - Pricing and Estimates
5.1. The price set out in the quotation is an estimate based on the information provided by the Client at the time. The final cost may differ following a full assessment of the works required.
5.2. Any change to the estimated price must be communicated to, and agreed by, the Client prior to the additional costs being incurred. Agreement must be confirmed in writing via email, messages to the Company’s Business WhatsApp number, or by telephone to one of the Company’s registered contact numbers.
5.3. The Client will be informed of any changes in cost before the works proceed on that basis. The Company will not proceed with works that are expected to exceed the quoted price without the Client’s prior written agreement.
5.4. The quotation is valid for the period stated on the quotation document. If the Client has not accepted the quotation before the expiry date, the Company is not bound by the quoted price. - Scheduling and Rescheduling
6.1. The schedule for the works will be agreed between the Client and the Company and communicated via email, telephone, or other agreed method.
6.2. The required notice period for cancellation or rescheduling is determined by the estimated duration of the works, as set out in the table below. “Working days” means Monday to Friday, excluding public holidays. The notice period runs from the date the Company receives written confirmation of the cancellation or rescheduling request.
| Estimated Duration of Works | Minimum Notice Required |
| Up to 3 working days | 48 hours (2 working days) |
| More than 3 working days, up to 1 week | 5 working days |
| More than 1 week, up to 2 weeks | 5 working days |
| 2 weeks or more | 8 working days |
6.3. Where a cancellation or rescheduling request is made with less notice than the minimum required under clause 6.2, a fee may be applied to cover the cost of reallocating labour, any materials already procured, and associated administrative costs. The amount of any such fee will be communicated to the Client as soon as practicable and will reflect the actual costs incurred by the Company as a result of the short notice.
6.4. Where the Company is unable to attend on the agreed date due to circumstances beyond its control (e.g. illness, emergency), it will notify the Client as soon as possible and offer an alternative date at no additional charge.
- Changes to the Works
7.1. Any changes requested by the Client to the scope, specifications, schedule, or other aspects of the works must be submitted in writing (by email or other written method) and accepted by the Company in writing before they are carried out.
7.2. Changes may result in additional charges or a revised timeline. The Client agrees to pay any additional costs that arise as a result of an approved change.
7.3. For the avoidance of doubt, email correspondence, messages to the Company’s Business WhatsApp number, and telephone conversations to the Company’s registered business numbers (which are recorded) shall constitute written agreement for the purposes of these Terms. Verbal agreements made via other means will not be binding. - Workspace and Access
8.1. The Client must ensure that the workspace is clear of all fragile, valuable, and personal items before the commencement of the works.
8.2. The Company shall not be liable for any damage to items left in the workspace that were not cleared in accordance with clause 8.1, provided the Company has taken reasonable care to avoid causing such damage.
8.3. The Client must ensure that the Company has safe and reasonable access to the relevant areas of the property for the duration of the works. - Insurance
9.1. The Company holds appropriate insurance cover, including but not limited to:
(a) Public and Products Liability Insurance – £2,000,000 per incident;
(b) Employer’s Liability Insurance – £10,000,000 per incident;
(c) Professional Indemnity Insurance – £100,000 aggregate (inclusive of costs and expenses).
9.2. The Company’s insurance cover does not extend to damage caused by the Client, or to items not cleared from the workspace as required under clause 8.1. The Client should hold their own appropriate insurance for the property and its contents. - Limitation of Liability
10.1. Where the Client is a business: The Company’s total liability to the Client under or in connection with these Terms shall not exceed the total value of the charges paid or payable by the Client under the relevant quotation or contract, unless otherwise required by law.
10.2. Where the Client is a consumer: The Company’s liability is not limited where it has failed to use reasonable care and skill as required by the Consumer Rights Act 2015, or for any other liability that cannot be excluded or limited by law. For other losses, the Company’s liability shall not exceed the total value of the charges paid or payable by the Client under the relevant quotation or contract.
10.3. The Company shall not be liable for any indirect, consequential, or special loss or damage, including but not limited to loss of profit, loss of business, or loss of anticipated savings, arising out of or in connection with the provision of the services, even if the Company has been advised of the possibility of such loss.
10.4. Nothing in these Terms shall limit or exclude the Company’s liability for death or personal injury caused by negligence, or for any other liability that cannot lawfully be excluded or limited under English law. - Client Satisfaction and Remedies
11.1. If the Client is not satisfied with the quality of the works or identifies any issues during the course of the project, the Client should notify the Company promptly so that the matter can be addressed as soon as possible.
11.2. Upon completion of the works, the Client must notify the Company of any dissatisfaction or defects within 14 days of completion. Failure to do so within these timeframes may limit the Company’s obligation to remedy.
11.3. Where a valid complaint is received within the timeframe set out in clause 11.2, the Company will, at its reasonable discretion:
(a) Re-do the works in question; or
(b) Make reasonable amendments to bring the works in line with the agreed specification.
11.4. If, following a reasonable attempt to remedy the works under clause 11.3, the Client remains unsatisfied and the Company agrees that a refund is warranted, the Company may offer a partial or full refund as appropriate to the circumstances.
11.5. The Company shall not be liable for issues or dissatisfaction that are not reported within the timeframe set out in clause 11.2.
11.6. Nothing in this clause affects the statutory rights of consumer Clients under the Consumer Rights Act 2015. - Cancellation by the Client
12.1. This clause applies to cancellations made outside the consumer cooling-off period described in clause 2, or where clause 2 does not apply.
12.2. The Client may cancel the works by providing written notice to the Company. The minimum notice period required is set out in clause 6.2, and is determined by the estimated duration of the works.
12.3. If cancellation is made in accordance with the notice period required under clause 6.2 and before the commencement of the works, the deposit paid will be refunded less any costs already incurred by the Company (e.g. materials purchased, labour time spent on planning or preparation).
12.4. If cancellation is made with less notice than the minimum required under clause 6.2, the Company may retain a portion of the deposit up to the value of the costs incurred and any lost labour costs resulting from the short notice. This is because, depending on the size and duration of the job, the Company may not have been able to reallocate its workforce or re-purpose materials at such short notice. The amount retained will reflect the actual costs and losses incurred.
12.5. If cancellation is made after the commencement of the works, the Client shall be liable for all costs incurred up to the date of cancellation, including labour, materials, and any other associated costs. The deposit may be applied against these costs.
12.6. The Company will endeavour to communicate any costs that may be retained or charged as a result of cancellation in a timely manner. - Cancellation by the Company
13.1. The Company reserves the right to cancel or suspend the works at any time where there is a reasonable ground to do so, including but not limited to: unforeseen circumstances, safety concerns, or the Client’s failure to comply with the terms of this agreement.
13.2. In the event of cancellation by the Company, the Client will be refunded for any payments made in respect of services not yet carried out. - Dispute Resolution
14.1. If a dispute arises between the Company and the Client in connection with the services or these Terms, the parties will first endeavour to resolve the matter through good-faith negotiation. The Client should contact the Company directly to discuss the matter
14.2. If the dispute is not resolved through negotiation within a reasonable period (not less than 14 days from the date the dispute was first raised in writing), either party may refer the matter to the courts of England and Wales.
14.3. These Terms and any dispute arising out of or in connection with them shall be governed by, and construed in accordance with, the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. - General Provisions
15.1. These Terms, together with the accepted quotation, constitute the entire agreement between the Company and the Client with respect to the services and supersede all prior communications, understandings, or arrangements.
15.2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply in full.
15.3. The Company may update these Terms from time to time. Any changes will be communicated to the Client prior to the commencement of any new works.
15.4. These Terms do not create a partnership, joint venture, or employment relationship between the Company and the Client. - Data Protection and Privacy
16.1. The Company will process personal data provided by the Client in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how the Company collects, uses, and protects personal data are set out in the Company’s Privacy Policy, available at https://handyguytony.co.uk/legal/privacy-policy.
16.2. Personal data will be used solely for the purposes of fulfilling the contract, including scheduling works, communicating with the Client, processing payments, and maintaining records as required by law. The Company will not share personal data with third parties except as necessary to fulfil the contract (e.g. with subcontractors or insurers) or as required by law. - Health and Safety
17.1. The Company will carry out the works in accordance with the Health and Safety at Work etc. Act 1974 and all relevant regulations. The Company reserves the right to stop work if the site is deemed unsafe.
17.2. The Client must inform the Company in writing of any known hazards or dangerous conditions at the property, including but not limited to; asbestos, structural instability, electrical faults, gas leaks, contaminated materials, or any other condition that may pose a risk to health and safety.
17.3. The Company shall not be liable for any injury, loss, or damage arising from hazards that were not disclosed by the Client in accordance with clause 17.2, or that could not reasonably have been discovered by the Company prior to commencement of the works. - Force Majeure
18.1. Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by events beyond its reasonable control, including but not limited to: acts of God, extreme weather conditions, floods, fire, pandemics, epidemics, strikes, industrial action, supply chain failures, terrorism, war, civil unrest, failure of utilities or transport networks, or government restrictions.
18.2. Where a force majeure event occurs, the affected party must notify the other party as soon as reasonably practicable. Performance of obligations shall be suspended for the duration of the force majeure event. If the event continues for more than 30 days, either party may terminate the contract by giving written notice, and the Company shall be paid for all work completed to the date of termination. - Site Conditions and Hidden Defects
19.1. The quotation is based on the site conditions visible or disclosed at the time of the quotation. If, during the course of the works, the Company discovers conditions that differ materially from those visible or disclosed (including but not limited to: structural defects, hidden damage, asbestos, damp, rot, electrical or plumbing issues concealed behind walls or coverings), the Company will notify the Client immediately.
19.2. Where such conditions are discovered, the Company reserves the right to suspend the works and issue a revised quotation reflecting the additional work required. The Client may choose to proceed with the revised quotation or terminate the contract, in which case the Company shall be paid for all work completed to the date of suspension. - Warranty and Workmanship
20.1. The Company warrants that all work will be carried out with reasonable skill and care in accordance with industry standards. Defects arising from faulty workmanship performed by the Company will be remedied free of charge if reported in writing within 12 months of completion of the works.
20.2. This warranty does not cover: (a) normal wear and tear; (b) damage caused by the Client, third parties, or misuse; (c) defects arising from materials supplied by the Client; (d) defects arising from pre-existing conditions or hidden defects not discoverable at the time of the works; (e) damage caused by events beyond the Company’s control; or (f) any alterations or repairs carried out by third parties after completion of the works.
20.3. Materials supplied and installed by the Company are subject to the manufacturer’s warranty terms. The Company will assist the Client in pursuing claims under such warranties where applicable. - Set-Off and Disputed Amounts
21.1. If the Client disputes any part of an invoice, the Client must raise the dispute in writing in accordance with clause 1.3. The Client must pay the undisputed portion of the invoice by the due date. The disputed amount shall remain due and payable unless and until the dispute is resolved in the Client’s favour.
21.2. The Client may not withhold payment of the full invoice amount due to a minor or partial dispute unless the dispute is raised formally and in good faith in accordance with these Terms. This does not affect the statutory rights of consumer Clients to withhold payment where services have not been performed with reasonable care and skill under the Consumer Rights Act 2015. - Subcontractors
22.1. The Company reserves the right to use subcontractors or specialist tradespeople to carry out all or part of the works. The Company remains responsible for the performance of any subcontracted work as if it had been performed by the Company directly.
22.2. All subcontractors used by the Company will be appropriately qualified, insured, and vetted. The Client may not unreasonably refuse the Company’s use of a particular subcontractor. - Photography and Marketing
23.1. The Company will capture photographs, videos, and other media (“Media”) of the works for the purpose of creating internal job reports, record-keeping, quality assurance, and legal documentation. This Media forms part of the Company’s business records and will be retained in accordance with the Company’s data retention policies and legal obligations.
23.2. By accepting these Terms, the Client consents to the Company using the Media for marketing and promotional purposes, including but not limited to: publication on the Company’s website, social media platforms, promotional materials, advertisements, and portfolio presentations. The Company will not include any personally identifying information about the Client or the specific property location in any published materials unless the Client provides separate written consent.
23.3. If the Client does not wish for Media to be used for marketing or promotional purposes, they must notify the Company in writing (by email to [email protected]) either before the commencement of the works or within 14 calendar days of completion. Upon receipt of such notice, the Company will not use the Media for marketing purposes.
23.4. Notwithstanding any objection from the Client under clause 23.3, the Company will retain the Media for internal business purposes, including job reports, record-keeping, insurance claims, dispute resolution, legal proceedings, and compliance with regulatory or legal obligations. The Client’s objection to marketing use does not affect the Company’s right to retain and use the Media for these internal and legal purposes. - Complaints Procedure
24.1. If the Client wishes to make a complaint, they should contact the Company by email at [email protected] or by telephone on 020 7167 6677. The Company will acknowledge all complaints within 3 working days and will aim to provide a substantive response within 14 days.
24.2. Further details of the Company’s complaints procedure are available on request and on the Company’s website. - Third Party Rights
25.1. No person who is not a party to the contract formed by these Terms shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. This does not affect any right or remedy of a third party that exists or is available apart from that Act. - Notices
26.1. Any notice required to be given under these Terms shall be in writing and shall be sent by email to the email address provided by the relevant party, by message to the Company’s Business WhatsApp number, or by recorded delivery post to the address provided by the relevant party.
26.2. Notices sent by email or WhatsApp shall be deemed as received on the same working day if sent before 5pm on a working day, or on the next working day if sent after 5pm or on a non-working day. Notices sent by recorded delivery post shall be deemed received 2 working days after posting. - Assignment
27.1. The Client may not assign, transfer, or subcontract any of its rights or obligations under these Terms without the prior written consent of the Company.
27.2. The Company may assign, transfer, or subcontract any of its rights or obligations under these Terms at any time without the Client’s consent, including in the event of a sale or transfer of the business.
